Our client are a Facilities Management company who provide cleaning contracts to various industries within the UK. We are currently seeking a Contract Supervisor to be based in Abingdon and cover at other sites as required. The hours will be 2pm to 8pm Monday to Friday totalling 30 hours a week.

Aims of the post

To monitor and maintain cleaning standards at the highest level.
To ensure employees at all sites are visited at least once a week.
Pro-active employee recruitment, induction, training, performance management and retention.
To interface with clients and ensure the Contract Manager is kept fully informed of any issues that evolve on site as necessary.
Responsibility for compliance with health and safety procedures and legislation.
Complete conversant with company procedures and organisation.

Key result areas

 Maintenance of exceptional cleaning standards at all sites.
 Recruitment, induction, training, performance management & retention of staff.
 Swift resolution of any issues, instructing and ensuring corrective action completion within 24 hours.
 Highly effective and professional client interface.
 Notification of any health and safety or premises management concerns to the Contract Manager.
 Ensuring the company is always presented in a positive manner.
 Compliance with all existing company systems, procedures and work Practices.
 Establishment of excellent interpersonal relationships with clients, suppliers, employees and other outside agencies.

Note: A Criminal Records Bureau check may be carried out for this role.


Responsibilities

The role of Contract Supervisor at is vital as you are co-ordinating the operations function ensuring client satisfaction at Company sites in Abingdon. It is important that clients, staff and other outside agencies are greeted in a warm, friendly, courteous and professional manner. It is important to believe that you work in the best Facilities Management organisation in the country. Clients should have their enquiries dealt with as soon as possible. You are responsible for keeping up to date records and developing appropriate systems. You should be courteous and respectful to your colleagues at all sites and at all times.

Duties will include:

* Monitoring and maintaining cleaning standards to the highest level, ensuring that all sites are visited on a rotation basis at least once a week.
* Instructing operatives regarding any corrective action that may be required and checking that the correction action has been completed within 24 hours of the request.
* New employee recruitment and induction including conducting interviews, providing a minimum of one shift's training to include familiarisation with the site specification, health and safety awareness, as well as machinery and chemical usage, prior to official commencement of employment.
* Issuing of relevant documentation (see separate folder) to new operatives including engagement form, contract of employment, terms and conditions of employment and P46 (if necessary), after training session.
* Checking of completed new starter documentation including completion of induction form and checking of proof of identity, abode and right to work in the UK, including obtaining and counter-signing photos and copying original documents seen, prior to employment commencing.
* Ensuring that all operatives meet dress codes at all times.
* Ensuring that contracted hours are worked at all times at all client sites and contracts. Ensuring that your Contract Manager and Operations Manager are informed of any shortfalls, stating the reason.
* Performance monitoring on a weekly basis. Notification of any performance issues to your Contract Manager.
* Pro-active staff supervision including informing your Contract Manager and the Operations Manager at the soonest opportunity of any operatives who intend to leave the company, in order to facilitate exit interviews.
* Highly professional client interface. This will include listening to the clients, taking notes, advising the client when you hope to get back to them, investigating, solving issues if possible and reporting back to clients as promised, keeping the Contract Manager and Operations Manager fully informed.
* Compliance with Health & Safety legislation and procedures and familiarisation with COSHH data sheets.
* Requesting risk assessments as required and notifying your Contract Manager of any Health & Safety concerns.
* Assisting with new client site setup and provision of staff.
* Maintaining a friendly and helpful attitude to clients and staff and ensuring the company is always presented in a positive manner.
* Use of computer system in accordance with Company procedures, including email.
* Occasional tasks from the office at the discretion of the management and any additional ad-hoc duties as required.
* Understanding and implementing the organisation, services, standard procedures and policies.

Contact details

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